Course curriculum

  • 1

    1. Process Improvement and Customer Value

    • 1.1 Process Improvement

    • 1.2 Customer Value

    • 1.3 Summary

    • Quiz
  • 2

    2. Organizational Culture

    • 2.1 Organizational Culture

    • 2.2 Challenges in Maintaining an Efficient Culture

    • 2.3 Summary

    • Quiz
  • 3

    3. Systems Thinking

    • 3.1 Defining a Process: Y=f(x)

    • 3.2 Six Types of System's Thinking

    • 3.3 Summary

    • Quiz

    • Ted Talk: Systems Thinking
  • 4

    4. Problem Finding

    • 4.1 Where to Look

    • 4.2 Eight Wastes

    • 4.3 Gemba

    • 4.4 Summary

    • Quiz
  • 5

    5. Measuring Process Parameters

    • 5.1 Measurement Systems Analysis

    • 5.2 Gage R&R Studies

    • 5.3 Summary

    • Quiz
  • 6

    6. Setting Process Performance Standards

    • 6.1 CTQ, VOC, VOP, and COPQ

    • 6.2 Summary

    • Quiz
  • 7

    7. Process Mapping

    • 7.1 Productive Time and Elapsed Time

    • 7.2 Value Stream Mapping

    • 7.3 Process Mapping

    • 7.4 Spaghetti Diagrams

    • 7.5 Summary

    • Quiz
  • 8

    8. Root Cause Analysis

    • 8.1 The Core Principles of Root Cause Analysis

    • 8.2 The 5 Whys

    • 8.3 Structuring the Root Cause Study

    • 8.4 Summary

    • Quiz
  • 9

    9. Bar Charts

    • 9.1 Creating a Bar Chart

    • 9.2 Summary

    • Quiz
  • 10

    10. Pareto Charts

    • 10.1 Building a Pareto Chart

    • 10.2 Summary

    • Quiz
  • 11

    11. Fishbone Diagrams

    • 11.1 Creating a Fishbone or Cause and Effect Diagram

    • 11.2 Examples in Marketing, Operations and Customer Satisfaction

    • 11.3 Summary

    • Quiz
  • 12

    12. Process Improvement Strategy

    • 12.1 Three Fundamental Challenges

    • 12.2 X-Y Matrix

    • 12.3 Summary

    • Quiz
  • 13

    13. Process Improvement as a Project

    • 13.1 Project Management

    • 13.2 How Scrum Works

    • 13.3 Summary

    • Quiz
  • 14

    14. Managing Process Flow

    • 14.1 Basics of Kanban

    • 14.2 Multi-Stage Systems and Efficiency

    • 14.3 Building a Kanban System

    • 14.4 Summary

    • Quiz
  • 15

    15. Statistical Measures of Process Performance

    • 15.1 The Mean as a Measure of Central Tendency

    • 15.2 Variation

    • 15.3 Standard Deviation

    • 15.4 Summary

    • Quiz
  • 16

    16. The Source of Process Variation

    • 16.1 Common and Special Cause Variation

    • 16.2 Summary

    • Quiz
  • 17

    17. Comparing the Mean and Standard Deviation

    • 17.1 Multi-Vari

    • 17.2 Summary

    • Quiz
  • 18

    18. The Normal Distribution and its Special Properties

    • 18.1 Normal Distribution

    • 18.2 Special Properties of the Normal Distribution

    • 18.3 Summary

    • Quiz
  • 19

    19. Controlling Process Performance

    • 19.1 Sample Means and Process Means

    • 19.2 Run Charts

    • 19.3 Control Charts

    • 19.4 Summary

    • Quiz
  • 20

    20. Sampling and Process Control

    • 20.1 Sampling and Rational Subgroups

    • 20.2 Sampling Distributions

    • 20.3 Process Control

    • 20.4 Sampling Plans

    • 20.5 Nestle

    • 20.6 Summary

    • Quiz
  • 21

    21. Alpha and Beta Errors

    • 21.1 Positioning the UCL and LCL

    • 21.2 Alpha Errors

    • 21.3 Beta Errors

    • 21.4 Summary

    • Quiz
  • 22

    22. Customer Expectations: LSL and USL

    • 22.1 Customer Expectations

    • 22.2 Taguchi Loss Function

    • 22.3 Process Capability

    • 22.4 Summary

    • Quiz
  • 23

    23. Six Sigma Quality Standard

    • 23.1 Standard Deviation and the Concept of a Six Sigma Standard

    • 23.2 Summary

    • Quiz
  • 24

    24. Anticipating Problems and Risk Mitigation

    • 24.1 Failure Mode and Effects Analysis

    • 24.2 Poka-Yoke

    • 24.3 Summary

    • Quiz
  • 25

    25. Continuous Improvement

    • 25.1 Principles of Continuous Improvement

    • 25.2 Eleven Steps to Implementing Continuous Improvement

    • 25.3 Summary

    • Quiz
  • 26

    26. Theory of Constraints

    • 26.1 Process Constraints

    • 26.2 Summary

    • Quiz
  • 27

    27. Resistance to Change

    • 27.1 Change Management

    • 27.2 Summary

    • Quiz
  • 28

    28. Working with Teams

    • 28.1 Improvement Through Teams

    • 28.2 Summary

    • Quiz
  • 29

    29. Manufacturing Processes

    • 29.1 Efficient Manufacturing

    • 29.2 Apple

    • 29.3 Summary

    • Quiz
  • 30

    30. Supply Chain Processes

    • 30.1 Efficient Supply Chain Processes

    • 30.2 Zara

    • 30.3 Summary

    • Quiz
  • 31

    31. Product Development Processes

    • 31.1 Efficient Product Development Processes

    • 31.2 Delays Between Activities

    • 31.3 Delays Within Activities

    • 31.4 Toyota

    • 31.5 Summary

    • Quiz
  • 32

    32. Healthcare Processes

    • 32.1 Efficient Healthcare

    • 32.2 Lourdes Hospital

    • 32.3 Beth Israel Deaconess Medical center

    • 32.4 Summary

    • Quiz
  • 33

    33. Review and Conclusions

    • Review and Conclusions