Course curriculum
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1
1. Process Improvement and Customer Value
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1.1 Process Improvement
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1.2 Customer Value
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1.3 Summary
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Quiz
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2
2. Organizational Culture
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2.1 Organizational Culture
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2.2 Challenges in Maintaining an Efficient Culture
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2.3 Summary
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Quiz
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3
3. Systems Thinking
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3.1 Defining a Process: Y=f(x)
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3.2 Six Types of System's Thinking
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3.3 Summary
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Quiz
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Ted Talk: Systems Thinking
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4
4. Problem Finding
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4.1 Where to Look
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4.2 Eight Wastes
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4.3 Gemba
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4.4 Summary
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Quiz
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5
5. Measuring Process Parameters
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5.1 Measurement Systems Analysis
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5.2 Gage R&R Studies
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5.3 Summary
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Quiz
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6
6. Setting Process Performance Standards
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6.1 CTQ, VOC, VOP, and COPQ
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6.2 Summary
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Quiz
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7
7. Process Mapping
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7.1 Productive Time and Elapsed Time
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7.2 Value Stream Mapping
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7.3 Process Mapping
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7.4 Spaghetti Diagrams
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7.5 Summary
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Quiz
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8
8. Root Cause Analysis
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8.1 The Core Principles of Root Cause Analysis
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8.2 The 5 Whys
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8.3 Structuring the Root Cause Study
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8.4 Summary
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Quiz
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9
9. Bar Charts
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9.1 Creating a Bar Chart
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9.2 Summary
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Quiz
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10
10. Pareto Charts
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10.1 Building a Pareto Chart
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10.2 Summary
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Quiz
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11
11. Fishbone Diagrams
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11.1 Creating a Fishbone or Cause and Effect Diagram
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11.2 Examples in Marketing, Operations and Customer Satisfaction
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11.3 Summary
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Quiz
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12
12. Process Improvement Strategy
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12.1 Three Fundamental Challenges
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12.2 X-Y Matrix
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12.3 Summary
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Quiz
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13
13. Process Improvement as a Project
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13.1 Project Management
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13.2 How Scrum Works
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13.3 Summary
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Quiz
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14
14. Managing Process Flow
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14.1 Basics of Kanban
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14.2 Multi-Stage Systems and Efficiency
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14.3 Building a Kanban System
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14.4 Summary
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Quiz
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15
15. Statistical Measures of Process Performance
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15.1 The Mean as a Measure of Central Tendency
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15.2 Variation
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15.3 Standard Deviation
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15.4 Summary
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Quiz
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16
16. The Source of Process Variation
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16.1 Common and Special Cause Variation
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16.2 Summary
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Quiz
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17
17. Comparing the Mean and Standard Deviation
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17.1 Multi-Vari
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17.2 Summary
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Quiz
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18
18. The Normal Distribution and its Special Properties
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18.1 Normal Distribution
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18.2 Special Properties of the Normal Distribution
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18.3 Summary
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Quiz
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19
19. Controlling Process Performance
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19.1 Sample Means and Process Means
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19.2 Run Charts
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19.3 Control Charts
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19.4 Summary
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Quiz
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20
20. Sampling and Process Control
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20.1 Sampling and Rational Subgroups
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20.2 Sampling Distributions
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20.3 Process Control
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20.4 Sampling Plans
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20.5 Nestle
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20.6 Summary
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Quiz
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21
21. Alpha and Beta Errors
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21.1 Positioning the UCL and LCL
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21.2 Alpha Errors
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21.3 Beta Errors
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21.4 Summary
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Quiz
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22
22. Customer Expectations: LSL and USL
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22.1 Customer Expectations
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22.2 Taguchi Loss Function
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22.3 Process Capability
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22.4 Summary
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Quiz
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23
23. Six Sigma Quality Standard
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23.1 Standard Deviation and the Concept of a Six Sigma Standard
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23.2 Summary
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Quiz
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24
24. Anticipating Problems and Risk Mitigation
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24.1 Failure Mode and Effects Analysis
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24.2 Poka-Yoke
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24.3 Summary
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Quiz
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25
25. Continuous Improvement
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25.1 Principles of Continuous Improvement
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25.2 Eleven Steps to Implementing Continuous Improvement
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25.3 Summary
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Quiz
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26
26. Theory of Constraints
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26.1 Process Constraints
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26.2 Summary
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Quiz
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27
27. Resistance to Change
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27.1 Change Management
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27.2 Summary
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Quiz
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28
28. Working with Teams
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28.1 Improvement Through Teams
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28.2 Summary
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Quiz
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29
29. Manufacturing Processes
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29.1 Efficient Manufacturing
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29.2 Apple
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29.3 Summary
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Quiz
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30
30. Supply Chain Processes
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30.1 Efficient Supply Chain Processes
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30.2 Zara
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30.3 Summary
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Quiz
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31
31. Product Development Processes
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31.1 Efficient Product Development Processes
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31.2 Delays Between Activities
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31.3 Delays Within Activities
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31.4 Toyota
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31.5 Summary
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Quiz
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32
32. Healthcare Processes
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32.1 Efficient Healthcare
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32.2 Lourdes Hospital
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32.3 Beth Israel Deaconess Medical center
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32.4 Summary
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Quiz
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33
33. Review and Conclusions
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Review and Conclusions
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