Process Improvement Specialist

Process Improvement Specialist - Course

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Course curriculum

1. 1.1 Process Improvement
2. 1.2 Customer Value
3. 1.3 Summary
4. Quiz
1. 2.1 Organizational Culture
2. 2.2 Challenges in Maintaining an Efficient Culture
3. 2.3 Summary
4. Quiz
1. 3.1 Defining a Process: Y=f(x)
2. 3.2 Six Types of System's Thinking
3. 3.3 Summary
4. Quiz
5. Ted Talk: Systems Thinking
1. 4.1 Where to Look
2. 4.2 Eight Wastes
3. 4.3 Gemba
4. 4.4 Summary
5. Quiz
1. 5.1 Measurement Systems Analysis
2. 5.2 Gage R&R Studies
3. 5.3 Summary
4. Quiz
1. 6.1 CTQ, VOC, VOP, and COPQ
2. 6.2 Summary
3. Quiz
1. 7.1 Productive Time and Elapsed Time
2. 7.2 Value Stream Mapping
3. 7.3 Process Mapping
4. 7.4 Spaghetti Diagrams
5. 7.5 Summary
6. Quiz
1. 8.1 The Core Principles of Root Cause Analysis
2. 8.2 The 5 Whys
3. 8.3 Structuring the Root Cause Study
4. 8.4 Summary
5. Quiz
1. 9.1 Creating a Bar Chart
2. 9.2 Summary
3. Quiz
1. 10.1 Building a Pareto Chart
2. 10.2 Summary
3. Quiz
1. 11.1 Creating a Fishbone or Cause and Effect Diagram
2. 11.2 Examples in Marketing, Operations and Customer Satisfaction
3. 11.3 Summary
4. Quiz
1. 12.1 Three Fundamental Challenges
2. 12.2 X-Y Matrix
3. 12.3 Summary
4. Quiz
1. 13.1 Project Management
2. 13.2 How Scrum Works
3. 13.3 Summary
4. Quiz
1. 14.1 Basics of Kanban
2. 14.2 Multi-Stage Systems and Efficiency
3. 14.3 Building a Kanban System
4. 14.4 Summary
5. Quiz
1. 15.1 The Mean as a Measure of Central Tendency
2. 15.2 Variation
3. 15.3 Standard Deviation
4. 15.4 Summary
5. Quiz
1. 16.1 Common and Special Cause Variation
2. 16.2 Summary
3. Quiz
1. 17.1 Multi-Vari
2. 17.2 Summary
3. Quiz
1. 18.1 Normal Distribution
2. 18.2 Special Properties of the Normal Distribution
3. 18.3 Summary
4. Quiz
1. 19.1 Sample Means and Process Means
2. 19.2 Run Charts
3. 19.3 Control Charts
4. 19.4 Summary
5. Quiz
1. 20.1 Sampling and Rational Subgroups
2. 20.2 Sampling Distributions
3. 20.3 Process Control
4. 20.4 Sampling Plans
5. 20.5 Nestle
6. 20.6 Summary
7. Quiz
1. 21.1 Positioning the UCL and LCL
2. 21.2 Alpha Errors
3. 21.3 Beta Errors
4. 21.4 Summary
5. Quiz
1. 22.1 Customer Expectations
2. 22.2 Taguchi Loss Function
3. 22.3 Process Capability
4. 22.4 Summary
5. Quiz
1. 23.1 Standard Deviation and the Concept of a Six Sigma Standard
2. 23.2 Summary
3. Quiz
1. 24.1 Failure Mode and Effects Analysis
2. 24.2 Poka-Yoke
3. 24.3 Summary
4. Quiz
1. 25.1 Principles of Continuous Improvement
2. 25.2 Eleven Steps to Implementing Continuous Improvement
3. 25.3 Summary
4. Quiz
1. 26.1 Process Constraints
2. 26.2 Summary
3. Quiz
1. 27.1 Change Management
2. 27.2 Summary
3. Quiz
1. 28.1 Improvement Through Teams
2. 28.2 Summary
3. Quiz
1. 29.1 Efficient Manufacturing
2. 29.2 Apple
3. 29.3 Summary
4. Quiz
1. 30.1 Efficient Supply Chain Processes
2. 30.2 Zara
3. 30.3 Summary
4. Quiz
1. 31.1 Efficient Product Development Processes
2. 31.2 Delays Between Activities
3. 31.3 Delays Within Activities
4. 31.4 Toyota
5. 31.5 Summary
6. Quiz
1. 32.1 Efficient Healthcare
2. 32.2 Lourdes Hospital
3. 32.3 Beth Israel Deaconess Medical center
4. 32.4 Summary
5. Quiz
1. Review and Conclusions

About this course

136 lessons

Process Improvement Specialist - Course

Course curriculum

1. Process Improvement and Customer Value

2. Organizational Culture

3. Systems Thinking

4. Problem Finding

5. Measuring Process Parameters

6. Setting Process Performance Standards

7. Process Mapping

8. Root Cause Analysis

9. Bar Charts

10. Pareto Charts

11. Fishbone Diagrams

12. Process Improvement Strategy

13. Process Improvement as a Project

14. Managing Process Flow

15. Statistical Measures of Process Performance

16. The Source of Process Variation

17. Comparing the Mean and Standard Deviation

18. The Normal Distribution and its Special Properties

19. Controlling Process Performance

20. Sampling and Process Control

21. Alpha and Beta Errors

22. Customer Expectations: LSL and USL

23. Six Sigma Quality Standard

24. Anticipating Problems and Risk Mitigation

25. Continuous Improvement

26. Theory of Constraints

27. Resistance to Change

28. Working with Teams

29. Manufacturing Processes

30. Supply Chain Processes

31. Product Development Processes

32. Healthcare Processes

33. Review and Conclusions

About this course