Course curriculum
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1
1 Competitive Business Processes
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How to Download Templates
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Video Overview
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1.1 Customer Value
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1.2 Lean
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1.3 Six Sigma
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1.4 Microsoft
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1.5 Summary
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Quiz
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Templates
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2
2 Lean Organizations
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Video Overview
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2.1 Lean Organizational Culture
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2.2 Challenges in Maintaining a Lean Culture
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2.3 Summary
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Quiz
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3
3 Basics of Lean Six Sigma
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Video Overview
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3.1 Defining a Process: Y=f(x)
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3.2 Voice of the Customer, Critical to Quality, Voice of the Process and Cost of Poor Quality
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3.3 Fundamental Challenges
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3.4 Continuous Improvement
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3.5 Five Ss
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3.6 Cycle Time
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3.7 Lean Six Sigma as a Project
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3.8 Merck
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3.9 Summary
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Quiz
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Templates
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4
4 Lean Six Sigma Cycle: DMAIC
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Video Overview
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4.1 Framework
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4.2 Applying the Framework
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4.3 Measurement Systems Analysis
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4.4 Summary
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Quiz
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Templates
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5
5 Improving Process Flow
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Video Overview
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5.1 SIPOC
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5.2 Productive Time and Elapsed Time
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5.3 Value Stream Mapping
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5.4 Amazon
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5.5 Process Mapping
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5.6 X-Y Matrix
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5.7 Metrics
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5.8 Kanban
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5.9 Takt Time
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5.10 Air BnB
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5.11 Summary
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Quiz
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Templates
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6
6 Lean Manufacturing
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Video Overview
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6.1 What is Lean Manufacturing?
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6.2 Apple
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6.3 Quality and Continuous Improvement
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6.4 Summary
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Quiz
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Templates
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7
7 Lean Supply Chain
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Video Overview
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7.1 Efficient Supply Chain Processes
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7.2 Zara
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7.3 Summary
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Quiz
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8
8 Lean Product Development
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Video Overview
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8.1 Efficient Product Development Processes
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8.2 Delays Between Activities
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8.3 Delays Within Activities
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8.4 Toyota
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8.5 Summary
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Quiz
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9
9 Lean Health Care
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Video Overview
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9.1 Efficient Health Care Processes
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9.2 Lourdes Hospital
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9.3 Beth Israel Deaconess Medical Center
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9.4 Summary
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Quiz
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10
10 The Challenges of Six-Sigma
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Video Overview
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10.1 Problem Finding
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10.2 Managing Process Mean and Variation
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10.3 Summary
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Quiz
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11
11 Six Sigma Tools
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Video Overview
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11.1 Basic Charts
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11.2 Control Charts
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11.3 Summary
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Quiz
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Templates
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12
12 Histograms
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Video Overview
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12.1 Root Cause
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12.2 Creating a Histogram
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12.3 Summary
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Quiz
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Templates
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13
13 Pareto Charts
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Video Overview
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13.1 Building a Pareto Chart
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13.2 Summary
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Quiz
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Templates
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14
14 Fishbone Diagrams
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Video Overview
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14.1 Creating A Fishbone Diagram
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14.2 Examples in Marketing, Operations and Customer Satisfaction
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14.3 Summary
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Quiz
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Templates
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15
15 Process Variation
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Video Overview
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15.1 Common and Special Cause Variation
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15.2 Multi-Vari
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15.3 Summary
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Quiz
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Templates
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16
16 Standard Deviation
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Video Overview
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16.1 The Standard Deviation as a Measure of Variation
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16.2 Summary
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Quiz
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17
17 Probability Distributions
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Video Overview
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17.1 Classes of Distributions
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17.2 Special Properties of the Normal Distribution
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17.3 Z Distribution and Z Values
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17.4 Summary
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Quiz
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Z Table
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18
18 Concept of a Six Sigma Process
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Video Overview
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18.1 Standard Deviation and the Concept of a Six Sigma Designed Process
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18.2 Summary
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Quiz
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Templates
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19
19 Sampling and Process Control
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Video Overview
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19.1 Sampling
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19.2 Process Control
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19.3 Nestle
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19.4 Summary
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Quiz
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20
20 Alpha and Beta Errors
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Video Overview
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20.1 Positioning the UCL and LCL
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20.2 Alpha Errors
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20.3 Beta Errors
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20.4 Summary
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Quiz
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21
21 Selecting the Appropriate Control Chart
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Video Overview
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21.1 A Step-by-Step Approach
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21.2 Summary
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Quiz
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Templates
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22
22 Small Size Samples, N<12: X-Bar Charts
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Video Overview
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22.1 Designing a New Six Sigma Monitoring System
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22.2 Establishing the Centerline
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22.3 Setting the UCL and LCL
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22.4 Summary
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Quiz
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Templates
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23
23 Small Size Samples, N<12: R-Charts
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Video Overview
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23.1 Establishing the Centerline
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23.2 Setting the UCL and LCL
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23.3 Summary
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Quiz
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Templates
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24
24 Intermediate Size Samples, 12
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Video Overview
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24.1 Constructing the X-Bar Chart for Intermediate Samples
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24.2 Summary
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Quiz
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Templates
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25
25 Intermediate Size Samples, 12
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Video Overview
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25.1 Constructing the S-Chart
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25.2 Summary
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Quiz
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Templates
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26
26 Large Size Samples, N>25: X-Bar Charts
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Video Overview
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26.1 Constructing the X-Bar Chart
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26.2 Summary
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Templates
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Quiz
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27
27 P-Charts
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Video Overview
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27.1 Constructing the P-Chart
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27.2 Summary
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Quiz
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Templates
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28
28 Customer Expectations: LSL and USL
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Video Overview
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28.1 Customer Expectations
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28.2 Taguchi Loss Function
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28.3 Process Capability
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28.4 Summary
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Quiz
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Templates
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29
29 Anticipating Problems and Risk Mitigation
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Video Overview
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29.1 Failure Mode and Effects Analysis
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29.2 Poka-Yoke
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29.3 Elements of a Control and Response Plan
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29.4 Chipotle
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29.5 Summary
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Quiz
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Templates
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30
30 Hypothesis Testing and Confidence Interval Estimation
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Video Overview
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30.1 The Basics of Hypothesis Testing
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30.2 One Sample t Test
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30.3 Two Sample t Test
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30.4 ANOVA
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30.5 Nonparametric Tests
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30.6 Confidence Intervals
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30.7 Summary
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Quiz
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Calculators for Hypothesis Tests
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31
31 Simple and Multiple Regression
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Video Overview
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31.1 Relationship Between Variables
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31.2 The Regression Line
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31.3 Significance
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31.4 Multiple Regression
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31.5 Summary
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Quiz
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Calculator
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32
32 Aflac
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32.1 Aflac
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33
33 Summary and Conclusions
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33.1 Summary and Conclusions
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34
34 Move Up to the Black Belt
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34.1 Move Up to the Black Belt
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35
Project
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Project Directions
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Zoni Footwear Case
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Case Questions and Framework
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Case Analysis and Solution
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Excel Project Templates
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Excel Template Solutions
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