Course curriculum

  • 1

    1 Competitive Business Processes

    • How to Download Templates

    • Video Overview

    • 1.1 Customer Value

    • 1.2 Lean

    • 1.3 Six Sigma

    • 1.4 Microsoft

    • 1.5 Summary

    • Quiz

    • Templates
  • 2

    2 Lean Organizations

    • Video Overview

    • 2.1 Lean Organizational Culture

    • 2.2 Challenges in Maintaining a Lean Culture

    • 2.3 Summary

    • Quiz
  • 3

    3 Basics of Lean Six Sigma

    • Video Overview

    • 3.1 Defining a Process: Y=f(x)

    • 3.2 Voice of the Customer, Critical to Quality, Voice of the Process and Cost of Poor Quality

    • 3.3 Fundamental Challenges

    • 3.4 Continuous Improvement

    • 3.5 Five Ss

    • 3.6 Cycle Time

    • 3.7 Lean Six Sigma as a Project

    • 3.8 Merck

    • 3.9 Summary

    • Quiz

    • Templates
  • 4

    4 Lean Six Sigma Cycle: DMAIC

    • Video Overview

    • 4.1 Framework

    • 4.2 Applying the Framework

    • 4.3 Measurement Systems Analysis

    • 4.4 Summary

    • Quiz

    • Templates
  • 5

    5 Improving Process Flow

    • Video Overview

    • 5.1 SIPOC

    • 5.2 Productive Time and Elapsed Time

    • 5.3 Value Stream Mapping

    • 5.4 Amazon

    • 5.5 Process Mapping

    • 5.6 X-Y Matrix

    • 5.7 Metrics

    • 5.8 Kanban

    • 5.9 Takt Time

    • 5.10 Air BnB

    • 5.11 Summary

    • Quiz

    • Templates
  • 6

    6 Lean Manufacturing

    • Video Overview

    • 6.1 What is Lean Manufacturing?

    • 6.2 Apple

    • 6.3 Quality and Continuous Improvement

    • 6.4 Summary

    • Quiz

    • Templates
  • 7

    7 Lean Supply Chain

    • Video Overview

    • 7.1 Efficient Supply Chain Processes

    • 7.2 Zara

    • 7.3 Summary

    • Quiz
  • 8

    8 Lean Product Development

    • Video Overview

    • 8.1 Efficient Product Development Processes

    • 8.2 Delays Between Activities

    • 8.3 Delays Within Activities

    • 8.4 Toyota

    • 8.5 Summary

    • Quiz
  • 9

    9 Lean Health Care

    • Video Overview

    • 9.1 Efficient Health Care Processes

    • 9.2 Lourdes Hospital

    • 9.3 Beth Israel Deaconess Medical Center

    • 9.4 Summary

    • Quiz
  • 10

    10 The Challenges of Six-Sigma

    • Video Overview

    • 10.1 Problem Finding

    • 10.2 Managing Process Mean and Variation

    • 10.3 Summary

    • Quiz
  • 11

    11 Six Sigma Tools

    • Video Overview

    • 11.1 Basic Charts

    • 11.2 Control Charts

    • 11.3 Summary

    • Quiz

    • Templates
  • 12

    12 Histograms

    • Video Overview

    • 12.1 Root Cause

    • 12.2 Creating a Histogram

    • 12.3 Summary

    • Quiz

    • Templates
  • 13

    13 Pareto Charts

    • Video Overview

    • 13.1 Building a Pareto Chart

    • 13.2 Summary

    • Quiz

    • Templates
  • 14

    14 Fishbone Diagrams

    • Video Overview

    • 14.1 Creating A Fishbone Diagram

    • 14.2 Examples in Marketing, Operations and Customer Satisfaction

    • 14.3 Summary

    • Quiz

    • Templates
  • 15

    15 Process Variation

    • Video Overview

    • 15.1 Common and Special Cause Variation

    • 15.2 Multi-Vari

    • 15.3 Summary

    • Quiz

    • Templates
  • 16

    16 Standard Deviation

    • Video Overview

    • 16.1 The Standard Deviation as a Measure of Variation

    • 16.2 Summary

    • Quiz
  • 17

    17 Probability Distributions

    • Video Overview

    • 17.1 Classes of Distributions

    • 17.2 Special Properties of the Normal Distribution

    • 17.3 Z Distribution and Z Values

    • 17.4 Summary

    • Quiz

    • Z Table
  • 18

    18 Concept of a Six Sigma Process

    • Video Overview

    • 18.1 Standard Deviation and the Concept of a Six Sigma Designed Process

    • 18.2 Summary

    • Quiz

    • Templates
  • 19

    19 Sampling and Process Control

    • Video Overview

    • 19.1 Sampling

    • 19.2 Process Control

    • 19.3 Nestle

    • 19.4 Summary

    • Quiz
  • 20

    20 Alpha and Beta Errors

    • Video Overview

    • 20.1 Positioning the UCL and LCL

    • 20.2 Alpha Errors

    • 20.3 Beta Errors

    • 20.4 Summary

    • Quiz
  • 21

    21 Selecting the Appropriate Control Chart

    • Video Overview

    • 21.1 A Step-by-Step Approach

    • 21.2 Summary

    • Quiz

    • Templates
  • 22

    22 Small Size Samples, N<12: X-Bar Charts

    • Video Overview

    • 22.1 Designing a New Six Sigma Monitoring System

    • 22.2 Establishing the Centerline

    • 22.3 Setting the UCL and LCL

    • 22.4 Summary

    • Quiz

    • Templates
  • 23

    23 Small Size Samples, N<12: R-Charts

    • Video Overview

    • 23.1 Establishing the Centerline

    • 23.2 Setting the UCL and LCL

    • 23.3 Summary

    • Quiz

    • Templates
  • 24

    24 Intermediate Size Samples, 12

    • Video Overview

    • 24.1 Constructing the X-Bar Chart for Intermediate Samples

    • 24.2 Summary

    • Quiz

    • Templates
  • 25

    25 Intermediate Size Samples, 12

    • Video Overview

    • 25.1 Constructing the S-Chart

    • 25.2 Summary

    • Quiz

    • Templates
  • 26

    26 Large Size Samples, N>25: X-Bar Charts

    • Video Overview

    • 26.1 Constructing the X-Bar Chart

    • 26.2 Summary

    • Templates

    • Quiz
  • 27

    27 P-Charts

    • Video Overview

    • 27.1 Constructing the P-Chart

    • 27.2 Summary

    • Quiz

    • Templates
  • 28

    28 Customer Expectations: LSL and USL

    • Video Overview

    • 28.1 Customer Expectations

    • 28.2 Taguchi Loss Function

    • 28.3 Process Capability

    • 28.4 Summary

    • Quiz

    • Templates
  • 29

    29 Anticipating Problems and Risk Mitigation

    • Video Overview

    • 29.1 Failure Mode and Effects Analysis

    • 29.2 Poka-Yoke

    • 29.3 Elements of a Control and Response Plan

    • 29.4 Chipotle

    • 29.5 Summary

    • Quiz

    • Templates
  • 30

    30 Hypothesis Testing and Confidence Interval Estimation

    • Video Overview

    • 30.1 The Basics of Hypothesis Testing

    • 30.2 One Sample t Test

    • 30.3 Two Sample t Test

    • 30.4 ANOVA

    • 30.5 Nonparametric Tests

    • 30.6 Confidence Intervals

    • 30.7 Summary

    • Quiz

    • Calculators for Hypothesis Tests
  • 31

    31 Simple and Multiple Regression

    • Video Overview

    • 31.1 Relationship Between Variables

    • 31.2 The Regression Line

    • 31.3 Significance

    • 31.4 Multiple Regression

    • 31.5 Summary

    • Quiz

    • Calculator
  • 32

    32 Aflac

    • 32.1 Aflac
  • 33

    33 Summary and Conclusions

    • 33.1 Summary and Conclusions
  • 34

    34 Move Up to the Black Belt

    • 34.1 Move Up to the Black Belt
  • 35

    Project

    • Project Directions

    • Zoni Footwear Case

    • Case Questions and Framework

    • Case Analysis and Solution

    • Excel Project Templates

    • Excel Template Solutions