Course curriculum

  • 1

    1 Managing Healthcare

    • Video Overview

    • 1.1 Costs, Benefits and Challenges

    • 1.2 Healthcare Value

    • 1.3 Lean

    • 1.4 Six Sigma

    • 1.5 Summary

    • Quiz

  • 2

    2 Lean Organizations

    • Video Overview

    • 2.1 Lean Organizational Culture

    • 2.2 Challenges in Maintaining a Lean Culture

    • 2.3 Lourdes Hospital

    • 2.4 Summary

    • Quiz

    • Templates

  • 3

    3 Basics of Lean Six Sigma

    • Video Overview

    • 3.1 Defining a Process: Y=f(x)

    • 3.2 VOC, CTQ, VOP and COPQ

    • 3.3 Fundamental Challenges

    • 3.4 Continuous Improvement

    • 3.5 Eight Wastes

    • 3.6 Five S

    • 3.7 Cycle Time

    • 3.8 Lean Six Sigma as a Project

    • 3.9 Yale-New Haven Hospital

    • 3.10 Summary

    • Quiz

    • Templates

  • 4

    4 Lean Six Sigma Cycle: DMAIC

    • Video Overview

    • 4.1 Framework

    • 4.2 Framework Applied

    • 4.3 Measurement Systems Analysis

    • 4.4 North Shore Forest Hills Hospital

    • 4.5 Summary

    • Quiz

  • 5

    5 Improving Process Flow

    • Video Overview

    • 5.1 SIPOC

    • 5.2 Productive Time and Elapsed Time

    • 5.3 Value Stream Mapping

    • 5.4 Process Mapping

    • 5.5 X-Y Matrix

    • 5.6 Metrics

    • 5.7 Kanban

    • 5.8 Takt Time

    • 5.9 The Limits to Efficiency: Covid-19

    • 5.10 LDS Hospital Salt Lake City

    • 5.11 Summary

    • Quiz

    • Templates

  • 6

    6 Delays

    • Video Overview

    • 6.1 Identifying Delays

    • 6.2 Eliminating Delays

    • 6.3 Beth Israel Deaconess Medical Center

    • 6.4 Summary

    • Quiz

  • 7

    7 Waste

    • Video Overview

    • 7.1 Identifying Waste

    • 7.2 Managing Waste

    • 7.3 New York Presbyterian Children's Hospital

    • 7.4 Memorial Hermann Hospital

    • 7.5 Summary

    • Quiz

  • 8

    8 Errors

    • Video Overview

    • 8.1 Identifying Errors

    • 8.2 Preventing Errors

    • 8.3 Checklists

    • 8.4 Brigham and Women's Hospital

    • 8.5 Summary

    • Quiz

  • 9

    9 Anticipating Problems and Risk Mitigation

    • Video Overview

    • 9.1 Failure Mode and Effects Analysis

    • 9.2 Poka-Yoke

    • 9.3 Chipotle

    • 9.4 Boston Heart Diagnostics

    • 9.5 Summary

    • Quiz

    • Templates

  • 10

    10 The Challenges of Six Sigma

    • Video Overview

    • 10.1 Problem Finding

    • 10.2 Improving Process Efficiency

    • 10.3 Managing Process Mean and Variation

    • 10.4 Summary

    • Quiz

  • 11

    11 Six Sigma Tools

    • Video Overview

    • 11.1 Basic Charts

    • 11.2 Control Charts

    • 11.3 Summary

    • Quiz

    • Templates

  • 12

    12 Histograms

    • Video Overview

    • 12.1 Root Cause

    • 12.2 Creating a Histogram

    • 12.3 Summary

    • Quiz

    • Templates

  • 13

    13 Pareto Charts

    • Video Overview

    • 13.1 Pareto Chart

    • 13.2 Summary

    • Quiz

    • Templates

  • 14

    14 Fishbone Diagrams

    • Video Overview

    • 14.1 Creating a Fishbone Diagram

    • 14.2 Examples in Healthcare

    • 14..3 Summary

    • Quiz

    • Templates

  • 15

    15 Process Variation: Common and Special Cause

    • Video Overview

    • 15.1 Common and Special Cause Variation

    • 15.2 Multi-Vari Charts

    • 15.3 Summary

    • Quiz

  • 16

    16 Standard Deviation

    • Video Overview

    • 16.1 The Standard Deviation as a Measure of Variation

    • 16.2 Summary

    • Quiz

  • 17

    17 Probability Distributions

    • Video Overview

    • 17.1 Classes of Distributions

    • 17.2 Special Properties of the Normal Distribution

    • 17.3 Z Value

    • 17.4 Summary

    • Quiz

    • Download Z Table

  • 18

    18 Concept of a Six Sigma Process

    • Video Overview

    • 18.1 Standard Deviation and the Concept of Six Sigma

    • 18.2 DPU, DPMO, RTY, FTY

    • 18.3 Summary

    • Quiz

    • Templates

  • 19

    19 Sampling and Process Control

    • Video Overview

    • 19.1 Sampling

    • 19.2 Process Control

    • 19.3 Summary

    • Quiz

  • 20

    20 Alpha and Beta Errors

    • Video Overview

    • 20.1 Positioning the UCL and LCL

    • 20.2 Alpha Errors

    • 20.3 Beta Errors

    • 20.4 Summary

    • Quiz

  • 21

    21 Selecting the Appropriate Control Chart

    • Video Overview

    • 21.1 A Step-By-Step Approach

    • 21.2 Summary

    • Quiz

    • Templates

  • 22

    22 X-Bar Charts: N<12

    • Video Overview

    • 22.1 Designing a New Six Sigma Monitoring System

    • 22.2 Establishing the Center Line of the X-Bar Chart

    • 22.3 Setting the UCL and LCL

    • 22.4 Summary

    • Quiz

    • Templates

  • 23

    23 R-Charts: N<12

    • Video Overview

    • 23.1 Establishing the Center Line

    • 23.2 Setting the UCL and LCL

    • 23.3 Summary

    • Quiz

    • Templates

  • 24

    24 X-Bar Charts: 12

    • Video Overview

    • 24.1 Constructing the X-Bar Chart: 12

    • 24.2 Summary

    • Quiz

    • Templates

  • 25

    25 S-Charts: 12

    • Video Overview

    • 25.1 Constructing the S-Chart

    • 25.2 Summary

    • Quiz

    • Templates

  • 26

    26 X-Bar Charts: N>25

    • Video Overview

    • 26.1 Constructing the X-Bar Chart

    • 26.2 Summary

    • Quiz

    • Templates

  • 27

    27 P-Charts

    • Video Overview

    • 27.1 Constructing the P-Chart

    • P-Charts

    • 27.2 Summary

    • Quiz

  • 28

    28 Patient and Customer Expectations: LSL and USL

    • Video Overview

    • 28.1 Patient/Customer Expectations

    • 28.2 Taguchi Loss Function

    • 28.3 Process Capability

    • 28.4 Summary

    • Quiz

    • Templates

  • 29

    29 Elements of a Control and Response Plan

    • Video Overview

    • 29.1 Elements of a Control and Response Plan

    • 29.2 Summary

    • Quiz

    • Templates

  • 30

    30 Hypothesis Testing

    • Video Overview

    • 30.1 The Basics of Hypothesis Testing and Confidence Interval Estimation

    • 30.2 One Sample t-Test

    • 30.3 Two Sample t Test

    • 30.4 ANOVA

    • 30.5 Nonparametric Tests

    • 30.6 Confidence Intervals

    • 30.7 Summary

    • Quiz

    • Calculators

  • 31

    31 Simple and Multiple Regression

    • Video Overview

    • 31.1 Relationship Between Variables

    • 31.2 The Regression Line

    • 31.3 Significance

    • 31.4 Multiple Regression

    • 31.5 Summary

    • Quiz

    • Calculator

  • 32

    32 AFLAC Insurance Company

    • 32.1 AFLAC

  • 33

    33 Summary and Conclusions

    • 33.1 Summary and Conclusions

  • 34

    34 The Lean Six Sigma Ladder

    • 34.1 Lean Six Sigma Ladder

  • 35

    Project

    • Project Instructions

    • Seacoast Hospital

    • Templates

    • Template Solutions