Course curriculum
-
1
1 Managing Healthcare
-
1.1 Costs Benefits and Challenges
-
1.2 Healthcare Value
-
1.3 Lean
-
1.4 Summary
-
Quiz
-
-
2
2 Creating a Lean Culture
-
2.1 Lean Organizational Culture
-
2.2 Summary
-
Quiz
-
-
3
3 Framework for Analysis: DMAIC
-
3.1 Framework
-
3.2 Measurement Analysis
-
3.3 Denver Health
-
3.4 Summary
-
Quiz
-
-
4
4 Understanding Process Flow
-
4.1 Y=f(X)
-
4.2 SIPOC
-
4.3 Summary
-
Quiz
-
-
5
5 Basics: CTQ, VOC, VOP, COPQ
-
5.1 CTQ VOC VOP COPQ
-
5.2 Summary
-
Quiz
-
-
6
6 Improving Process Flow
-
6.1 Gemba
-
6.2 Where to Look
-
6.3 Metrics
-
6.4 Takt Time
-
6.5 Summary
-
Quiz
-
Quiz
-
-
7
7 Flowcharts
-
7.1 Productive Time and Elapsed Time
-
7.2 Value Stream Mapping
-
7.3 Process Mapping
-
7.4 Spaghetti Diagrams
-
7.5 Summary
-
Quiz
-
-
8
8 Bar Charts
-
8.1 Creating a Basic Bar Chart
-
8.2 Ordered Bar Chart
-
8.3 Summary
-
Quiz
-
-
9
9 Pareto Charts
-
9.1 Building a Pareto Chart
-
9.2 Summary
-
Quiz
-
-
10
10 Fishbone Diagrams
-
10.1 Creating A Fishbone Diagram
-
10.2 Examples
-
10.3 Summary
-
Quiz
-
-
11
11 Eight Wastes
-
11.1 Wastes
-
11.2 Montreal General Hospital
-
11.3 Summary
-
Quiz
-
-
12
12 Five Ss
-
12.1 Five Ss
-
12.2 Summary
-
Quiz
-
-
13
13 Eliminating Delays
-
13.1 Identifying Delays
-
13.2 Eliminating Delays
-
13.3 Beth Israel Deaconess Medical Center
-
13.4 Summary
-
Quiz
-
-
14
14 Eliminating Errors
-
14.1 Identifying Errors
-
14.2 Preventing Errors
-
14.3 Checklists
-
14.4 Brigham and Women's Hospital
-
14.5 Summary
-
Quiz
-
-
15
15 Eliminating Waste
-
15.1 Identifying Waste
-
15.2 Managing Waste
-
15.3 Memorial Hermann Hospital
-
15.4 Summary
-
Quiz
-
-
16
16 Mistake Proofing
-
16.1 Failure Mode and Effects Analysis
-
16.2 Poka-Yoke
-
16.3 Summary
-
Quiz
-
-
17
17 Kanban
-
17.1 Kanban
-
17.2 Developing A Kanban System
-
17.3 Building A Kanban System
-
17.4 Applying Kanban to Administrative Processes and Services
-
17.5 Summary
-
Quiz
-
-
18
18 Monitoring Lean Processes
-
18.1 Basic Charts
-
18.2 Control Charts
-
18.3 New York Presbyterian Hospital
-
18.4 Summary
-
Quiz
-
-
19
19 Lean Leadership
-
19.1 Leadership
-
19.2 Change Management
-
19.3 Summary
-
Quiz
-
-
20
20 Continuous Improvement
-
20.1 Principles of Continuous Improvement
-
20.2 Eleven Steps to Implementing CI
-
20.3 Improvement Through Teams
-
20.4 Summary
-
Quiz
-