Course curriculum

  • 1

    1 Managing Healthcare

    • 1.1 Costs Benefits and Challenges

    • 1.2 Healthcare Value

    • 1.3 Lean

    • 1.4 Summary

    • Quiz

  • 2

    2 Creating a Lean Culture

    • 2.1 Lean Organizational Culture

    • 2.2 Summary

    • Quiz

  • 3

    3 Framework for Analysis: DMAIC

    • 3.1 Framework

    • 3.2 Measurement Analysis

    • 3.3 Denver Health

    • 3.4 Summary

    • Quiz

  • 4

    4 Understanding Process Flow

    • 4.1 Y=f(X)

    • 4.2 SIPOC

    • 4.3 Summary

    • Quiz

  • 5

    5 Basics: CTQ, VOC, VOP, COPQ

    • 5.1 CTQ VOC VOP COPQ

    • 5.2 Summary

    • Quiz

  • 6

    6 Improving Process Flow

    • 6.1 Gemba

    • 6.2 Where to Look

    • 6.3 Metrics

    • 6.4 Takt Time

    • 6.5 Summary

    • Quiz

  • 7

    7 Flowcharts

    • 7.1 Productive Time and Elapsed Time

    • 7.2 Value Stream Mapping

    • 7.3 Process Mapping

    • 7.4 Spaghetti Diagrams

    • 7.5 Summary

    • Quiz

  • 8

    8 Bar Charts

    • 8.1 Creating a Basic Bar Chart

    • 8.2 Ordered Bar Chart

    • 8.3 Summary

    • Quiz

  • 9

    9 Pareto Charts

    • 9.1 Building a Pareto Chart

    • 9.2 Summary

    • Quiz

  • 10

    10 Fishbone Diagrams

    • 10.1 Creating A Fishbone Diagram

    • 10.2 Examples

    • 10.3 Summary

    • Quiz

  • 11

    11 Eight Wastes

    • 11.1 Eight Wastes

    • 11.2 Montreal General Hospital

    • 11.3 Summary

    • Quiz

  • 12

    12 Five Ss

    • 12.1 Five Ss

    • 12.2 Summary

    • Quiz

  • 13

    13 Eliminating Delays

    • 13.1 Identifying Delays

    • 13.2 Eliminating Delays

    • 13.3 Beth Israel Deaconess Medical Center

    • 13.4 Summary

    • Quiz

  • 14

    14 Eliminating Errors

    • 14.1 Identifying Errors

    • 14.2 Preventing Errors

    • 14.3 Checklists

    • 14.4 Brigham and Women's Hospital

    • 14.5 Summary

    • Quiz

  • 15

    15 Eliminating Waste

    • 15.1 Waste

    • 15.2 Managing Waste

    • 15.3 Memorial Hermann Hospital

    • 15.4 Summary

    • Quiz

  • 16

    16 Mistake Proofing

    • 16.1 Failure Mode and Effects Analysis

    • 16.2 Poka-Yoke

    • 16.3 Summary

    • Quiz

  • 17

    17 Kanban

    • 17.1 Kanban

    • 17.2 Developing A Kanban System

    • 17.3 Building A Kanban System

    • 17.4 Applying Kanban to Administrative Processes and Services

    • 17.5 Summary

    • Quiz

  • 18

    18 Monitoring Lean Processes

    • 18.1 Basic Charts

    • 18.2 Control Charts

    • 18.3 New York Presbyterian Hospital

    • 18.4 Summary

    • Quiz

  • 19

    19 Lean Leadership

    • 19.1 Leadership

    • 19.2 Change Management

    • 19.3 Summary

    • Quiz

  • 20

    20 Continuous Improvement

    • 20.1 Principles of Continuous Improvement

    • 20.2 Eleven Steps to Implementing CI

    • 20.3 Improvement Through Teams

    • 20.4 Summary

    • Quiz