Course curriculum

  • 1

    1. Delivering Customer Value Through Lean Organizations

    • 1.1 Customer Value

    • 1.2 Lean

    • 1.3 Summary

    • Quiz

  • 2

    2. Creating a Lean Culture

    • 2.1 Lean Organizational Culture

    • 2.2 Challenges in Maintaining a Lean Culture

    • 2.3 Summary

    • Quiz

  • 3

    Chapter 3. Framework for Analysis: DMAIC

    • 3.1 Framework

    • 3.2 Applying the Framework

    • 3.3 Measurement Systems Analysis

    • 3.4 Summary

    • Quiz

  • 4

    4. Understanding Process Flow

    • 4.1 Defining a Process: Y=f(x)

    • 4.2 SIPOC

    • 4.3 Summary

    • Quiz

  • 5

    5. Basics (CTQ, VOC, VOP, COPQ)

    • 5.1 Voice of the Customer, Critical to Quality, Voice of the Process, Cost of Poor Quality

    • 5.2 Summary

    • Quiz

  • 6

    6. Improving Process Flow

    • 6.1 Gemba and MBWA

    • 6.2 Where to Look

    • 6.3 Metrics

    • 6.4 Takt Time

    • 6.5 Airbnb

    • 6.6 Summary

    • Quiz

  • 7

    7. Flowcharts

    • 7.1 Productive Time and Elapsed Time

    • 7.2 Value Stream Mapping

    • 7.3 Process Mapping

    • 7.4 Amazon

    • 7.5 Spaghetti Diagrams

    • 7.6 Summary

    • Quiz

  • 8

    8. Bar Charts

    • 8.1 Creating a Bar Chart

    • 8.2 Summary

    • Quiz

  • 9

    9. Pareto Charts

    • 9.2 Summary

    • Quiz

    • 9.1 Pareto Charts

  • 10

    10. Fishbone Diagrams

    • 10.1 Creating a Fishbone or Cause and Effect Diagram

    • 10.2 Examples in Marketing, Operations and Customer Satisfaction

    • 10.3 Summary

    • Quiz

  • 11

    11. Eight Wastes

    • 11.1 Wastes

    • 11.2 Summary

    • Quiz

  • 12

    12. Five Ss

    • 12.1 Focusing on the Workplace Setting

    • 12.2 Summary

    • Quiz

  • 13

    13. Mistake Proofing

    • 13.1 Failure Mode and Effects Analysis

    • 13.2 Poka-Yoke

    • 13.3 summary

    • Quiz

  • 14

    14. Kanban

    • 14.1 Basics of Kanban

    • 14.2 Multi-Stage Systems and Efficiency

    • 14.3 Building a Kanban System

    • 14.4 Summary

    • Quiz

  • 15

    15. Lean Manufacturing

    • 15.1 Efficient Manufacturing

    • 15.2 Apple

    • 15.3 Summary

    • Quiz

  • 16

    16. Lean Supply Chain

    • 16.1 Efficient Supply Chain Processes

    • 16.2 Zara

    • 16.3 Summary

    • Quiz

  • 17

    17. Lean Product Development

    • 17.1 Efficient Product Development Processes

    • 17.2 Delays Between Activities

    • 17.3 Delays Within Activities

    • 17.4 Toyota

    • 17.5 Summary

    • Quiz

  • 18

    18. Lean Healthcare

    • 18.1 Efficient Healthcare

    • 18.2 Lourdes Hospital

    • 18.3 Beth Israel Deaconess Medical Center

    • 18.4 Summary

    • Quiz

  • 19

    19. Monitoring Lean Processes

    • 19.1 Basic Control Charts

    • 19.2 Control Charts

    • 19.3 Summary

    • Quiz

  • 20

    20. Lean Leadership

    • 20.1 Leadership Approaches

    • 20.2 Change Management

    • 20.3 Summary

    • Quiz

  • 21

    21. Continuous Improvement

    • 21.1 Principles of Continuous Improvement

    • 21.2 Eleven Steps

    • 21.3 Improvement Through Teams

    • 21.4 Summary

    • Quiz