Course curriculum
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1
1. Delivering Customer Value Through Lean Organizations
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1.1 Customer Value
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1.2 Lean
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1.3 Summary
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Quiz
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2
2. Creating a Lean Culture
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2.1 Lean Organizational Culture
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2.2 Challenges in Maintaining a Lean Culture
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2.3 Summary
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Quiz
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3
Chapter 3. Framework for Analysis: DMAIC
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3.1 Framework
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3.2 Applying the Framework
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3.3 Measurement Systems Analysis
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3.4 Summary
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Quiz
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4
4. Understanding Process Flow
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4.1 Defining a Process: Y=f(x)
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4.2 SIPOC
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4.3 Summary
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Quiz
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5
5. Basics (CTQ, VOC, VOP, COPQ)
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5.1 Voice of the Customer, Critical to Quality, Voice of the Process, Cost of Poor Quality
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5.2 Summary
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Quiz
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6
6. Improving Process Flow
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6.1 Gemba and MBWA
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6.2 Where to Look
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6.3 Metrics
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6.4 Takt Time
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6.5 Airbnb
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6.6 Summary
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Quiz
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7
7. Flowcharts
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7.1 Productive Time and Elapsed Time
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7.2 Value Stream Mapping
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7.3 Process Mapping
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7.4 Amazon
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7.5 Spaghetti Diagrams
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7.6 Summary
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Quiz
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8
8. Bar Charts
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8.1 Creating a Bar Chart
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8.2 Summary
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Quiz
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9
9. Pareto Charts
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9.1 Pareto Charts
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9.2 Summary
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Quiz
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10
10. Fishbone Diagrams
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10.1 Creating a Fishbone or Cause and Effect Diagram
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10.2 Examples in Marketing, Operations and Customer Satisfaction
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10.3 Summary
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Quiz
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11
11. Eight Wastes
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11.1 Wastes
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11.2 Summary
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Quiz
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12
12. Five Ss
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12.1 Focusing on the Workplace Setting
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12.2 Summary
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Quiz
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13
13. Mistake Proofing
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13.1 Failure Mode and Effects Analysis
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13.2 Poka-Yoke
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13.3 summary
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Quiz
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14
14. Kanban
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14.1 Basics of Kanban
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14.2 Multi-Stage Systems and Efficiency
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14.3 Building a Kanban System
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14.4 Summary
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Quiz
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15
15. Lean Manufacturing
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15.1 Efficient Manufacturing
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15.2 Apple
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15.3 Summary
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Quiz
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16
16. Lean Supply Chain
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16.1 Efficient Supply Chain Processes
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16.2 Zara
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16.3 Summary
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Quiz
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17
17. Lean Product Development
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17.1 Efficient Product Development Processes
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17.2 Delays Between Activities
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17.3 Delays Within Activities
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17.4 Toyota
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17.5 Summary
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Quiz
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18
18. Lean Healthcare
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18.1 Efficient Healthcare
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18.2 Lourdes Hospital
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18.3 Beth Israel Deaconess Medical Center
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18.4 Summary
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Quiz
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19
19. Monitoring Lean Processes
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19.1 Basic Control Charts
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19.2 Control Charts
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19.3 Summary
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Quiz
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20
20. Lean Leadership
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20.1 Leadership Approaches
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20.2 Change Management
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20.3 Summary
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Quiz
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21
21. Continuous Improvement
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21.1 Principles of Continuous Improvement
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21.2 Eleven Steps
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21.3 Improvement Through Teams
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21.4 Summary
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Quiz
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