Leading an Onsite Customer Service Center

Leading an Onsite Customer Service Center - Course

1. Benefits and Challenges
2. Quiz
1. Management and Leadership
2. Quiz
3. Leadership Explained, Simon Sinek
1. Engagement
2. Quiz
3. Connection and Trust
1. Motivation
2. Quiz
1. Building an Employee Culture
2. Quiz
1. Workforce Support
2. Quiz
1. Coaching Individual Team Members
2. Quiz
3. How to Coach
1. Coaching the Team
2. Quiz
1. Leading a Successful Meeting
2. Quiz
3. Icebreakers Video
1. The Onsite Customer Service Center as a Team
2. Quiz
3. Video: Trusting Teams to Deliver Customer Value, Simon Sinek
1. Continuous Improvement
2. Quiz
1. Practicing New Skills
2. Quiz