Course curriculum

  • 1

    1. Benefits and Challenges

    • Benefits and Challenges

    • Quiz
  • 2

    2. Management and Leadership

    • Management and Leadership

    • Quiz

    • Video: Leadership Explained, Simon Sinek
  • 3

    3. Engagement

    • Engagement

    • Quiz

    • Video: Connection in the Remote Era
  • 4

    4. Motivation

    • Motivation

    • Quiz
  • 5

    5. Building The Employee Culture

    • Building the Employee Culture

    • Quiz
  • 6

    6. Workforce Support

    • Workforce Support

    • Quiz
  • 7

    7. Coaching Individual Team Members

    • Coaching Individual Team Members

    • Quiz

    • Video: How to Coach
  • 8

    8. Coaching the Team

    • Coaching the Team

    • Quiz
  • 9

    9. Leading a Succesful Virtual Meeting

    • Leading a Successful Virtual Meeting

    • Quiz

    • Video: Icebreakers
  • 10

    10. The Remote Customer Service Center as a Team

    • The Remote Customer Service Center as a Team

    • Quiz

    • Video: Trusting Teams to Deliver Customer Value
  • 11

    11. Continuous Improvement

    • Continuous Improvement

    • Quiz
  • 12

    12. Practicing New Skills

    • Practicing New SKills

    • Quiz
  • 13

    Exam (Certificate of Completion)

    • Exam