Leading a Remote Customer Service Center

Leading a Remote Customer Service Center - Course

1. Benefits and Challenges
2. Quiz
1. Management and Leadership
2. Quiz
3. Video: Leadership Explained, Simon Sinek
1. Engagement
2. Quiz
3. Video: Connection in the Remote Era
1. Motivation
2. Quiz
1. Building the Employee Culture
2. Quiz
1. Workforce Support
2. Quiz
1. Coaching Individual Team Members
2. Quiz
3. Video: How to Coach
1. Coaching the Team
2. Quiz
1. Leading a Successful Virtual Meeting
2. Quiz
3. Video: Icebreakers
1. The Remote Customer Service Center as a Team
2. Quiz
3. Video: Trusting Teams to Deliver Customer Value
1. Continuous Improvement
2. Quiz
1. Practicing New SKills
2. Quiz
1. Exam