Course curriculum
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1
1. Benefits and Challenges
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Benefits and Challenges
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Quiz
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2
2. Management and Leadership
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Management and Leadership
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Quiz
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Video: Leadership Explained, Simon Sinek
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3
3. Engagement
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Engagement
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Quiz
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Video: Connection in the Remote Era
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4
4. Motivation
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Motivation
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Quiz
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5
5. Building The Employee Culture
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Building the Employee Culture
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Quiz
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6
6. Workforce Support
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Workforce Support
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Quiz
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7
7. Coaching Individual Team Members
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Coaching Individual Team Members
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Quiz
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Video: How to Coach
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8
8. Coaching the Team
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Coaching the Team
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Quiz
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9
9. Leading a Succesful Virtual Meeting
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Leading a Successful Virtual Meeting
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Quiz
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Video: Icebreakers
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10
10. The Remote Customer Service Center as a Team
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The Remote Customer Service Center as a Team
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Quiz
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Video: Trusting Teams to Deliver Customer Value
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11
11. Continuous Improvement
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Continuous Improvement
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Quiz
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12
12. Practicing New Skills
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Practicing New SKills
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Quiz
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13
Exam (Certificate of Completion)
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Exam
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