Course curriculum

  • 1

    1 Introduction to Six Sigma Master Black Belt

    • 1.1 Course Objectives

    • 1.2 Lean and Six Sigma Defined

    • 1.3 Sumary

    • Quiz

    • Templates
  • 2

    2 Lean Organizations

    • 2.1 Lean Organizational Culture

    • 2.2 Challenges in Maintaining a Lean Culture

    • 2.3 Summary

    • Quiz

    • Templates
  • 3

    3 Basics of Lean Six Sigma

    • 3.1 Y=f(x)

    • 3.2 Four Fundamental Challenges

    • 3.3 Critical to Quality, Critical to Customer and Cost of Poor Quality

    • 3.4 Voice of the Customer and Voice of the Process

    • 3.5 Managing Process Mean and Variation

    • 3.6 Continuous Improvment

    • 3.7 Eight Wastes

    • 3.8 Five Ss

    • 3.9 Cycle Time

    • 3.10 Summary

    • Quiz

    • Templates
  • 4

    4 Lean Six Sigma Cycle: DMAIC

    • 4.1 Framework

    • 4.2 Applying the Framework

    • 4.3 Measurement Systems Analysis: Gage R&R Studies

    • 4.4 Bias and Linearity

    • 4.5 Analyzing Gage R&R Data

    • 4.6 Summary

    • Quiz

    • Templates
  • 5

    5 Building the Project Charter

    • 5.1 Building a Charter

    • 5.2 Summary

    • Quiz

    • Templates
  • 6

    6 Improving Process Flow

    • 6.1 SIPOC

    • 6.2 Value Stream Map

    • 6.3 Process Mapping

    • 6.4 X-Y Matrix

    • 6.5 Kanban

    • 6.6 Takt TIme

    • 6.7 Summary

    • Quiz

    • Templates
  • 7

    7 Charting

    • 7.1 Root Cause

    • 7.2 Creating the Bar Chart

    • 7.3 The Pareto Principle and the Pareto Chart

    • 7.4 Creating A Fishbone or Cause & Effect Diagram

    • 7.5 Fishbone Examples in Marketing, Operations and Customer Satisfaction

    • 7.6 Summary

    • Quiz

    • Templates
  • 8

    8 Descriptive Statistics

    • 8.1 Measures of Central Tendency

    • 8.2 Standard Deviation

    • 8.3 Types of Variables

    • 8.4 Summary

    • Quiz
  • 9

    9 Probability Distributions

    • 9.1 Classes of Distributions

    • 9.2 Normal Distribution

    • 9.3 Z Distribution

    • 9.4 Binomial Distribution

    • 9.5 Contingency Tables and the Chi Square Distribution

    • 9.6 Summary

    • Quiz

    • Calculators and Download
  • 10

    10 Process Variation

    • 10.1 Common and Special Cause Variation

    • 10.2 Multi-Vari Charts

    • 10.3 Summary

    • Quiz

    • Templates
  • 11

    11 Concept of a Six Sigma Process

    • 11.1 Standard Deviation and the Concept of Six Sigma

    • 11.2 DPU, DPMO, RTY FTY

    • 11.3 Summary

    • Quiz

    • Templates

    • Calculator
  • 12

    12 Sampling and Process Control

    • 12.1 Samples, Subgroups and Rational Subgroups

    • 12.2 Sampling and Sample Means

    • 12.3 Distribution of Sample Means and Central Limit Theorem

    • 12.4 Standard Error of the Mean

    • 12.5 Process Control

    • 12.6 Sampling Techniques

    • 12.7 Summary

    • Quiz
  • 13

    13 Control Charts

    • 13.1 Basic Charts

    • 13.2 Control Charts

    • 13.3 Positioning the UCL and LCL

    • 13.4 Alpha Errors

    • 13.5 Beta Errors

    • 13.6 Sampling Plan

    • 13.7 Summary

    • Quiz

    • Templates
  • 14

    14 Selecting the Appropriate Control Chart

    • 14.1 A Step-by-Step Approach

    • 14.2 Summary

    • Quiz

    • Templates
  • 15

    15 X-Bar Charts, N<12

    • 15.1 Designing a New Six Sigma Monitoring System

    • 15.2 Establishing the Centerline of the X Bar Chart

    • 15.3 Setting the UCL and LCL

    • 15.4 Summary

    • Quiz

    • Templates
  • 16

    16 R-Charts, N<12

    • 16.1 Establishing the Center Line

    • 16.2 Setting the UCL and LCL

    • 16.3 Summary

    • Quiz

    • Templates
  • 17

    17 X-Bar Charts, 12

    • 17.1 X-Bar Charts: 12< N<25

    • 17.2 Summary

    • Quiz

    • Templates
  • 18

    18 S-Charts, 12

    • 18.1 Constructing the S-Chart

    • 18.2 Summary

    • Quiz

    • Templates

    • Constants for Designing Control Charts
  • 19

    19 X-Bar and S-Charts, N>25

    • 19.1 X-Bar Chart, N>25

    • 19.2 S-Charts, N>25

    • 19.3 Summary

    • Quiz

    • Templates
  • 20

    20 P-Charts

    • 20.1 Constructing the P-Chart

    • 20.2 Summary

    • Quiz

    • Templates
  • 21

    21 I-MR Charts

    • 21.1 I-MR Chart

    • 21.2 Summary

    • Quiz
  • 22

    22 U-Charts

    • 22.1 Defects and Defective Items

    • 22.2 Concept of the U-Chart

    • 22.3 Designing the U-Chart

    • 22.4 Summary

    • Quiz
  • 23

    23 NP, c, CumSum and EWMA Charts

    • 23.1 NP Charts

    • 23.2 c-Charts

    • 23.3 CumSum Charts

    • 23.4 EWMA Charts

    • 23.5 Summary

    • Quiz
  • 24

    24 Customer Expectations: LSL and USL

    • 24.1 Customer Expectations

    • 24.2 Taguchi Loss Function

    • 24.3 Process Capability and Stability

    • 24.4 Summary

    • Quiz

    • Templates
  • 25

    25 Anticipating Problems and Risk Mitigation

    • 25.1 Failure Mode and Effects Analysis

    • 25.2 Poka-Yoke

    • 25.3 Elements of a Control and Response Plan

    • 25.4 Summary

    • Quiz

    • Templates
  • 26

    26 Confidence Interval Estimation

    • 26.1 From Sample to Population

    • 26.2 Constructing the Confidence Interval for Means

    • 26.3 Sample Sizes

    • 26.4 Constructing the Confidence Interval for Proportions

    • 26.5 Summary

    • Quiz
  • 27

    27 Hypothesis Testing

    • 27.1 The Basics of Hypothesis Testing

    • 27.2 One Sample t Test

    • 27.3 Two Sample t Test

    • 27.4 Anova

    • 27.5 Contingency Tablels and Chi Square

    • 27.6 Pfizer

    • 27.7 Summary

    • Quiz

    • Calculators
  • 28

    28 Non Parametric Hypothesis Tests

    • 28.1 Assumptions

    • 28.2 One Sample Sign Test

    • 28.3 Mann-Whitney U Test

    • 28.4 Kruskal-Wallis Test

    • 28.5 Chi Square

    • 28.6 Friedman Test

    • 28.7 Summary

    • Quiz

    • Calculators
  • 29

    29 Simple Linear Regression

    • 29.1 Understanding the Relationship Between Variables

    • 29.2 The Regression Line

    • 29.3 Significance

    • 29.4 Summary

    • Quiz

    • Calculator
  • 30

    30 Multiple Regression

    • 30.1 Multiple Regression

    • 30.2 Significance

    • 30.3 Residuals

    • 30.4 Multicollinearity

    • 30.5 Prediction Interval

    • 30.6 Summary

    • Quiz

    • Calculator
  • 31

    31 Design of Experiments

    • 31.1 Experimental Objectives

    • 31.2 Factors, Processes and Responses

    • 31.3 One Factor at a Time, OFAT

    • 31.4 Full Factorial Design

    • 31.5 Executing and Evaluating a Full Factorial Design

    • 31.6 Interaction

    • 31.7 Another Example

    • 31.8 Randomization, Replication and Blocking

    • 31.9 Summary

    • Quiz
  • 32

    32 Functions of Management

    • 32.1 Management Framework

    • 32.2 Summary

    • Quiz
  • 33

    33 Leadership

    • 33.1 Leadership

    • 33.2 Summary

    • Quiz

    • Quiz
  • 34

    34 Change Management

    • 34.1 Change Management

    • 34.2 Summary

    • Quiz
  • 35

    35 Manager as Negotiator

    • 35.1 Managing Conflict Through Negotiations

    • 35.2 The Negotiating Process, Objectives and Style

    • 35.3 Five Critical Negotiating Skills

    • 35.4 Summary

    • Quiz
  • 36

    36 High Performance Teams

    • 36.1 Teams

    • 36.2 High Performance Teams

    • 36.3 Maimonedes Medical Center

    • 36.4 Summary

    • Quiz
  • 37

    37 When to Pull The Plug

    • 37.1 Project Failures

    • 37.2 Biogen Idec

    • 37.3 Summary

    • Quiz